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Membership Survey


Published 17:47 on 20 May 2018

On 1st June 2018 you will receive an email asking you to participate in a Membership Survey. We are keen you do take part and feed back anonymously - so say what you like!! The RYA run this survey through a company and it helps the club and the sport nationally to develop.

Thanks in anticipation

Adrian Jones - Commodore

Some clarifications from RYA for information.

RYA Club Members' Satisfaction Survey 2018

  • Why are we conducting this survey?
  • As part of a national survey and after our experience of surveying our members some years ago which we found very helpful, we are keen to know and understand how you feel about sailing and the club in particular so we can improve what we do.

  • How will you be approached?
  • The survey will be a web survey, sent via email and it will be easy to take part. The questions ask about a range of topics because we want to get a full understanding of how members feel.

  • When to expect the email?
  • The survey goes live on the 1st June. You should expect an email on the day.

  • What about the views of our under 17 year old members?
  • The views of our younger members are important to us too. However it requires parental consent to survey under 17 year olds. This may be something we look at doing in the future but is not part of the current survey.

  • Why is each member being emailed?
  • A unique link to the survey is sent via email to each member. This means all members have one chance to share their views and the results are representative of the membership.

  • Who will send the survey out and why?
  • The survey will be handled by TLF, an agency that specialises in this type of work. This means the survey is independent, feedback is dealt with impartially and your anonymity is assured.

  • Will your information be secure and confidential?
  • All data will be treated according to relevant rules and regulations by the club, the RYA and TLF. The RYA and TLF can and will only use current member email addresses for the purposes of this survey. The email addresses provided by the club are held securely and will be destroyed once the survey results have been analysed. As well as this, all responses will be treated as anonymous. No information is provide to the club or RYA that can identify individuals.

  • What we would like you to do?
  • We would love members to take part in the survey and feel confident that you can be honest. We would like the survey completed by the end of June. The more feedback we get, the easier it will be for us to understand how members feel so please take part.

  • Who has paid for the survey?
  • The survey is fully funded by the RYA and the email you receive will explain this. It is offered to all affiliated clubs in the UK as a benefit of the club's affiliation to the RYA. No additional payment is made by the club towards the cost of the survey or the results.

  • What we will do with the survey results?
  • We will read the results and take time to understand how our members feel. We will think about what we need to do to meet your needs or what we need to change to keep you satisfied and sailing. The survey will help us plan ahead and may give us new ideas too.

  • When will we share the findings?
  • We will let all members know what came out of the research and what we are going to do or indeed can do based on the results through the various club committees, the AGM and via the newsletters as soon as we can

    Last updated 19:12 on 20 May 2018

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